Cancellation & Refund Policy

Institute of Directors (IOD), India

The Institute of Directors (IOD), India is committed to providing quality services through its membership, events, training programs, publications, and other offerings. This Cancellation & Refund Policy outlines the terms and conditions governing cancellations and refunds for payments made to IOD.

1. Membership Fees

Membership fees, once paid, are non-refundable and non-transferable under any circumstances.
Membership benefits will remain active for the duration of the subscribed term.

2. Event / Program Registrations

Cancellation requests must be sent in writing (via email) to IOD at least 7 working days prior to the scheduled date of the program/event.
Refunds (where applicable) will be processed after deducting administrative charges (10%).
If cancellation is made within 7 working days of the event, no refund will be applicable. However, a substitute delegate from the same organisation may be nominated.

3. Training Courses / Workshops

IOD reserves the right to modify the course syllabus, content, faculty, locations, or fees, or to cancel a programme for any reason, at its discretion.
Participants who have already paid and registered for the programme, will be entitled to change the preferred location to attend the course to any convenient location, where the course is being conducted, within a year or a substitute delegate can be named before the program begins. No refund shall be made for cancellation.

4. Publications / Digital Products

All purchases of books, reports, publications, or digital downloads are final and non-refundable.

5. Force Majeure

In the event an IOD program, event, or service is postponed or cancelled due to circumstances beyond our control (natural disasters, pandemics, government restrictions, etc.), the registration fee will be adjusted towards the next available program/event. No monetary refund will be provided.

6. Refund Process

Approved refunds (where applicable) will be processed within 15–20 working days through the original mode of payment.
IOD is not responsible for delays caused by payment gateways, banks, or external financial institutions.

7. Amendments to Policy

IOD reserves the right to amend or update this Cancellation & Refund Policy at any time without prior notice. Users are encouraged to review this policy periodically.